To my Airphil Express Family,
I wish to share with you a very important development in Airphil Express’ corporate existence.
Last night, San Miguel Corp. president Ramon S. Ang and I, signed an investment agreement which paves the way for SMC’s entry into Airphil Express.
This development bodes well for the airline as one of the country’s fastest growing low-cost carriers. The expected infusion of fresh capital and planned acquisition of new fleet are expected to result in better service to the flying public and more secure jobs.
I am proud to say that over the past several years, Airphil Express has displayed competitive edge in the market clamoring for affordable yet efficient airline service. It has been a tough and uphill climb, but we managed to survive in this challenging airline environment.
SMC’s entry should further boost efforts towards ensuring synergy between our two companies. With this mindset, I believe we are entering into a new and exciting phase in our corporate existence.
I look forward to your continuing support in making Airphil Express the leading low cost carrier in the country.
DR. LUCIO C. TAN
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Dear Sir/Madam:
Kindly check on the attitude of your customer service representative GWEN SUFICIENCIA whom I called last 27 April 2012 at around 9am to inquire about weight and dimension of baggage going to Caticlan. She wasn’t at all listening to my other concerns and what made her a very inefficient and disrespectful agent was when she was telling to cut the call because there were other callers too when I even requested her to just stay on the line while I was talking to Airphil Cargo staff because there might be some information I need. I didn’t put her on hold for so long…what made the call very long was because she argued with me and about my query. I would understand if I need to call somebody else aside from the cargo but the way she spoke with me was truly unbecoming of a customer service representative. She was very sarcastic and disrespectful. I am not a difficult client but I will not allow anybody to treat me or any of Airphil’s agent to their clients this way. I don’t need the attitude of GWEN SUFICIENCIA…I need help that was why I called. If she doesn’t want to be of assistance to Airphil’s clients, she should not be part of your customer service group who are expected to be CUSTOMER-ORIENTED and friendly.
Kindly acknowledge this complaint and I am hoping to get prompt feedback.
Thank you.